Course Description
Relationship Success and Getting to Move In, is a deep dive into building relationships and supporting and guiding Prospects as they walk through their 200-Day Journey into senior-living.
Learning Objectives
Learn about the highest value activities for all sales counselors and the top-10 sales saboteurs to avoid at all cost while you put together the perfect recipe for occupancy success.
Ever noticed how everyone you meet seems to think they aren’t ready yet? Learn to become the brave communicator you’ve always needed to be and to guide people forward with a steel hand in a velvet glove.
- Understanding Occupancy & the Value of Vacancy
- Working through “I’m not ready yet”
- 200-Day Journey
- Highest Value Activities & Sales Sabotage
- To improve the senior living sales profession.
- SeniorLivingSalesPro Sales Meeting
Prerequisite Learning – Relationship Selling In Senior Living
Key Concepts Covered Include:
- Welcome, recap of SeniorLivingSalesPro learning – and the impact of this learning
- Vacancy Value and Occupancy
- How to Build Relationship
- 200-Day Journey; “The Work”
- Working through ‘I’m Not Ready Yet”
- 2-2-2 Customer Relationship Management
- High Value Activities & Sabotage
Who should take this training?
- Brand new sales personnel during orientation to the role of senior-living sales/leasing
- Sales personnel in senior living residence(s)
- General Managers and/or Administrators of senior living residence(s)
- Regional/National Sales Managers/Coaches accountable for occupancy performance