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Tags: customer experience
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Mystery Shopping in Senior Living: From “Gotcha” to Growth Strategy
Why experience insight matters in a long, emotional, trust-based sales cycle
Senior living is not a transactional sale.
It is a long, emotional journey, usually driven by adult children who are:
Exhausted caregivers
Under pressure to make the “right” decision
Afraid of making a mistake
Balancin...
by Jodi Flanagan —
Jan 19, 2026
customer experience
customer service
mystery shopping
senior living operations
senior living pro